Like a Drunken Punch-Up at a Wedding

MelBivDevoe

Boy, the only thing this list of  reasons why everyone hated your wedding is missing is "because you invited horribly bitchy guests like this author."  Damn!  If you don't like the required dress code or some other petty detail, don't go to the wedding!  Easy peasy!  (The Gloss)

After the snarky commenters over at Amazon to tore down Bic's rather sexist "For Her" line of pens, Linda Holmes at NPR came up with a few  ladies-only product suggestions of her own.  #7 is brilliant.  (NPR)

Sometimes It Pays to Bitch: My Customer Service Adventures with Verizon

 MelBivDevoe

I've worked in customer service for longer than is probably healthy - going on 13 years now.  In my many years, I've learned that one of the most important things for a customer service rep to do is to make sure the customer feels like they've been heard - that even if you can't help them, you're doing your best to make sure their problem is being addressed. 

Acknowledging the complaint goes a long was towards customer retention and loyalty.  This is a story about how Verizon managed to screw up our internet account - all on their own - and how their lack of basic customer service almost lost them two very loyal customers.